Feedback & ratings

Hear every customer,out loud.

Collect feedback from everyone who visits, learn what they like about your brand, and improve your service around what they actually say.

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4.8

from 1,240 reviews collected

How it works

Capture. Connect. Grow.

  • Automate feedback requests

    Send review invites over WhatsApp, SMS or email after every order.

  • One-tap reviews

    Customers leave feedback instantly — no logins, nothing to install.

  • AI insights

    Analyse trends and improve on what customers actually tell you.

  • Boost ratings

    Turn happy customers into Google, Zomato and Swiggy reviews.

Why it matters

Listen, grow, delight.

Waakif unlocks the insight sitting in your customers’ own words — and keeps guests coming back raving.

  • 01Effortless collectionEncourage customers to share their experience with a system that gets out of the way — in-app surveys and post-visit prompts that take a tap to answer.
  • 02Actionable AI insightsMore than collecting. Waakif categorises responses and identifies the trends sitting underneath them.
  • 03Data-driven decisionsUse what you learn to personalise your offering and build campaigns aimed at the people who will respond to them.
Customer feedback and insight reporting in Waakif

Every channel

Ask wherever they already are.

  • A customer replying to a message on their phoneWhatsApp & SMSQuick surveys the moment the order lands
  • Reading email on a laptop at a tableEmailPost-purchase questionnaires with room to explain
  • Scanning a QR code on a restaurant tableQR codeOn the table, the receipt or the packaging
  • Filling in a short form on a laptopWeb formsPop-ups and in-app prompts at the right moment

What comes back

Reviews, in their own words.

“Review requests go out on their own now. Our Google rating moved in a month.”Rahul M.Cloud kitchen, Bandra
“One tap and they are done. People actually leave feedback now.”Sneha K.Café owner, Pune
“I can see which dish gets complaints before it costs me regulars.”Imran S.Restaurant, Hyderabad
“The sentiment summary tells me what fifty reviews would have taken an hour to read.”Kavya R.Retail store, Chennai
“Happy customers get pushed to Google automatically. That part sells itself.”Arjun T.Bakery, Delhi
“We fixed a booking problem we did not know we had, because people told us.”Divya N.Salon, Bengaluru
“We fixed a booking problem we did not know we had, because people told us.”Divya N.Salon, Bengaluru
“Happy customers get pushed to Google automatically. That part sells itself.”Arjun T.Bakery, Delhi
“The sentiment summary tells me what fifty reviews would have taken an hour to read.”Kavya R.Retail store, Chennai
“I can see which dish gets complaints before it costs me regulars.”Imran S.Restaurant, Hyderabad
“One tap and they are done. People actually leave feedback now.”Sneha K.Café owner, Pune
“Review requests go out on their own now. Our Google rating moved in a month.”Rahul M.Cloud kitchen, Bandra

FAQ

Feedback questions,answered.

What merchants ask before they start collecting.

Talk to us
01How does Waakif help businesses collect customer feedback?

Waakif’s feedback system lets businesses:

  • Collect feedback through surveys, WhatsApp and email
  • Analyse responses with AI-powered insights
  • Improve the customer experience based on real data
02What types of feedback can I collect?

Four kinds, out of the box:

  • Customer satisfaction surveys — insight on service quality
  • Product reviews — what customers love or dislike
  • Net Promoter Score (NPS) — a measure of brand loyalty
  • Complaint and issue tracking — find problems and resolve them faster
03Can I collect reviews on Google My Business?

Yes. Waakif integrates with Google My Business and messages customers after an order to collect reviews on Google.

04Can I automate feedback collection?

Yes. Automated requests go out via:

  • Email — post-purchase surveys
  • WhatsApp and SMS — quick collection right after the order
  • Website pop-ups — instant ratings
05How can customer feedback improve my business?

It helps you:

  • Identify strengths and weaknesses
  • Enhance the customer experience based on insight
  • Increase retention and loyalty
  • Improve what you actually sell
06Can I collect real-time feedback?

Yes. Waakif’s real-time system collects reviews as they come in, so you can act while it still matters.

07How does AI improve feedback analysis?

Waakif’s AI-driven analysis can:

  • Detect patterns and trends across customer reviews
  • Provide sentiment analysis to understand how customers feel
  • Offer actionable insights rather than raw responses
08Does Waakif support multi-channel collection?

Yes. You can collect feedback via:

  • WhatsApp and SMS surveys
  • Email and web forms
  • QR-code-based feedback
  • In-app collection
09Can I use customer feedback for marketing?

Yes. Positive feedback and testimonials can be used across your website and social media, and to build up your Google reviews.

Free forever plan

Start hearing your customers.

Collect your first reviews today — no card, no developer, no setup fee.

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