Top 6 CRM for Restaurants

in  CRM for restaurant  By FatemaUpdated on: 05/07/2024

Top 6 CRM for Restaurants

Customers are the soul of any business foundation. You must recognize your customers, especially if you're running a restaurant. Taking each customer into consideration is possible through CRM for restaurants. Customer Relationship Management for restaurants can easily bridge the gap between you and your customers, resulting in customer retention.

Heading 2: Table of Contents

Heading 2: What is a CRM for Restaurants?

CRM, which stands for Customer Relationship Management, refers to the restaurant's development, customer retention, and customer acquisition strategies, techniques, and technologies. This customer relationship platform helps you streamline operations, leading to better management of restaurant resources, increased revenue, and higher customer satisfaction. A CRM for restaurants has the power to rapidly grow your restaurant business.

Heading 2: Essential Features to Seek in a Restaurant CRM

  • Customer Data Organization: Track customer's data such as past orders, dining preferences, and feedback.
  • Seamless POS Integration: Integrate with POS systems to sync and update customer data and streamline operations.
  • Customer Feedback Analysis: Analyze customer feedback to identify areas for improvement.
  • Loyalty Rewards: Manage reward points and offers in real-time to enhance customer satisfaction.
  • Marketing Automation: Execute automated marketing campaigns with personalized rewards.
  • Data Analysis and Reporting: Analyze and report overall customer data, including feedback.

Heading 2: Advantages of using CRM for restaurants

  • Enhanced Customer Engagement: Provide personalized service and rewards to elevate engagement.
  • Streamlined Operations: Achieve smooth workflow through integration and automation.
  • Personalized Marketing: Customize marketing campaigns based on customer insights.
  • Improved Customer Retention: Build stronger relationships with personalized rewards.

Heading 2: Top 6 CRM for Restaurants

1. Waakif

Overview: Waakif is an extensive customer relationship platform, meticulously curated by an expert team that mainly focuses on restaurants. Waakif's CRM aims to triple customer satisfaction and retention along with boosting your business.

Attributes and Benefits: Collects and analyzes customer data, executes personalized loyalty programs, automated marketing, and feedback collection.

Integration Ability: Seamlessly integrates with POS systems, email marketing kits, and other software.


  • Basic plan: Free
  • Pro plan: ₹6999/year
  • Enterprise plan: Custom pricing based on requirements.

2. PetPooja

Overview: PetPooja's CRM helps retain customers and streamline operations.

Attributes and Benefits: Provides customer feedback, analyzes data, and tracks inventories.

Integration Ability: Integrates with POS software and third-party ordering platforms.

Pricing: Growth Plan priced at ₹10,000/year/outlet.

3. Posist

Overview: Posist focuses on easing restaurant operations through customer feedback analysis.

Attributes and Benefits: Efficient order management and feedback analysis.

Integration Ability: Integrates with online ordering software and POS systems.

Pricing: Various plans depending on business requirements.

4. Zoho

Overview: Zoho CRM enhances customer engagement and improves restaurant management.

Attributes and Benefits: Automated marketing and customer data insights.

Integration Ability: Integrates with third-party software.


  • Standard plan: ₹800/month
  • Professional plan: ₹1400/month
  • Enterprise plan: ₹2400/month
  • Ultimate plan: ₹2600/month

5. LimeTray

Overview: LimeTray helps understand customer requirements and manage restaurants effectively.

Attributes and Benefits: Loyalty programs, restaurant management, and analytics dashboard.

Integration Ability: Integrates with restaurant software for a smooth experience.

Pricing: Varies based on restaurant needs.

6. UrbanPiper

Overview: UrbanPiper manages restaurant orders and considers customer feedback.

Attributes and Benefits: Maintains customer data systematically and facilitates marketing campaigns.

Integration Ability: Integrates with third-party software without issues.

Pricing: Flexible plans based on restaurant demand.

Heading 2: A Guide to Picking up the Perfect CRM for Your Restaurant

Choosing the right CRM for your restaurant is crucial for enhancing customer retention and efficiency. Here's a detailed guide:

  • Determining Your Restaurant's Goals: Identify what you want to achieve with a CRM.
  • Assessing CRM Attributes and Integrations: Ensure the CRM integrates with your POS and supports loyalty programs, feedback, and marketing.
  • Evaluating the Budget: Choose a plan that fits your needs and budget.
  • Studying Customer Feedback: Read reviews and feedback to gauge CRM performance.

Heading 2: Implementation and Effective Practices

Implementing CRM in your restaurant requires planning and training. Here are some tips:

  • Implement CRM: Identify goals and choose the right platform.
  • Staff Training: Train your staff thoroughly and encourage them with rewards.
  • Tracking Progress: Regularly analyze performance and refine strategies as needed.
  • Effective Strategies: Provide personalized rewards and stay updated with industry trends.

Heading 2: To Sum Up

CRM for restaurants can help you attract and retain customers while growing your business. Platforms like Waakif, PetPooja, Posist, Zoho, LimeTray, and UrbanPiper offer various features to streamline operations and enhance customer engagement. Start with Waakif's free plan and explore how CRM can transform your restaurant's success. If you need guidance, the expert team at Waakif is ready to assist you.

Do you know❓
Waakif helps brands to boost their sales, manage customers, make strategies from insights using AI.
  • 👉 Online Orders
  • 👉 Digital Catalogue
  • 👉 Whatsapp invoice
  • 👉 Track earnings
  • 👉 Customer Retention
  • 👉 Loyalty Tracker
  • 👉 Offers & Campaigns
All at one place
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Growing your brand can be tough, but Waakif makes it simple. ✨